Clients Complaints

We are keen to allow all our customers to exercise their right to file a complaint

Your experience gives us the opportunity to improve our products and services better.

We are keen, at the Housing Bank, allowing our clients to use their rights to submit the complaint through any of the below means:

  • The Complaint Form PleaseClick Here .
  • You can write to Complaint Officer, Using any of the following contact details:

Complaint Officer
Manama- Kingdom of Bahrain , P.O. Box 5929
Toll Free Number: 80008030
E-mail: BHComplaint@hbtf.com.jo

You will receive an acknowledgement letter within 5 working days to ensure that we are looking into your complaint. And your complaint will be resolved within 4 weeks from the date of the complaint received.
 
  • If we are unable to resolve your complaint, you can write to Central Bank of Bahrain, Using any of the following contact details:

P.O. Box 27
Manama, Kingdom of Bahrain.
Tel: +97317547777
Fax: +97317530399
E-mail:compliance@cbb.gov.bh